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Skilling Loses It on the Call, Explained

An analyst on the April 2001 call asks why Enron cannot "produce a balance sheet or a cash flow statement with their earnings." The reply offers thanks, then snaps in public. Under that split, Enron is still called a super-star company, while someone who saw the numbers feels it crumbling away and says they are in a massive hole.

Phone callsAccusationsConfrontingThankingC1mediumamerican

Key moments

Start here, then watch the full scene
  1. Skilling's Analyst Call Meltdown

    0:39–1:44
    65s
  2. He Knew They Were in a Hole

    1:44–2:16
    32s

Skilling Loses It on the Call, explained

What happens

In April 2001, Skilling takes questions on a conference call with analysts. Midway through, someone asks why Enron, in effect a financial institution, cannot produce a balance sheet or cash flow statement with its earnings. The reply thanks the question, then a slur is clearly heard. Wall Street treats it as a Fortune 500 CEO losing it. Traders cheer and make a sign playing off "Ask Why."

What's really going on

The April 2001 call turns on one public question: why Enron cannot "produce a balance sheet or a cash flow statement with their earnings," as most financial institutions do. The reply does not answer. "Well, thank you very much. We appreciate it" holds the polite line, and the insult on the tape is what Wall Street hears: a Fortune 500 CEO "losing it" at an investor. A note goes up telling him to apologize. He tucks it under the papers. Traders who cheered make a sign playing off "Ask Why." What sits under the scene is stated earlier: two thoughts at once, Enron as "a super-star company" and the feeling it was "all crumbling away." Someone who saw the numbers calls it "the only time that I saw him truly, truly worried about keeping the stock price up," and reports the line "I don't know what the hell I'm going to do." Later comes the walk-back: "I would not now, have used the term that I used."

Key lines & what they mean

“You're the only financial institution that can't produce a balance sheet or a cash flow statement with their earnings”
On the analyst call, this is the charge: Enron is being treated as a financial institution and still will not put a balance sheet or cash flow statement next to its earnings.
“Well, thank you very much. We appreciate it, asshole.”
The polite thanks is only a frame. Here the last word is the real reply: the question is dismissed by insulting the person who asked.
“I would not now, have used the term that I used.”
A later retreat from the insult. The speaker does not deny saying it; he says that, given another chance, he would not have used that term.
“It was the only time that I saw him truly, truly worried about keeping the stock price up.”
A private measure of the numbers: not a general worry, but the only time the speaker saw him truly worried about the stock price.
“And he just kept saying to me, 'I don't know what the hell I'm going to do.'”
Said to the speaker more than once. It is not a plan. In private he admits he has no idea what to do.

Theme

  • Money — Someone says the numbers showed a massive hole, and that this was the only time he was truly worried about keeping the stock price up.
  • Pride — On the analyst call a Fortune 500 CEO is heard losing it at an investor, then tucks away the note that told him to apologize.

Qué aprendes en este capítulo

Puntos de enseñanza

Repasa justo después de ver
Mi nivel1/8

A1–C2 es la escala MCER. Las tarjetas por encima del nivel elegido se atenúan y la reproducción no se pausa en ellas.

Enron: The Smartest Guys in the Room: tu progreso

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Preguntas frecuentes

La pregunta, luego la frase
Why were people across Wall Street so shaken by the call?

They heard a Fortune 500 CEO losing it and calling an investor an asshole in public. The narration says the reaction was unbelievable consternation all across Wall Street.

What did the analyst want released with the earnings?

A balance sheet or a cash flow statement. He calls Enron the only financial institution that cannot produce them with its earnings, and the narration says most financial institutions do release a balance sheet with the earning statement.

Did anyone get him to apologize on the call?

Mark Palmer, Enron's chief PR guy, ran a note up to Skilling telling him to apologize. He tucked the paper under the pile on his desk. A later line says, "I would not now, have used the term that I used." No apology is spoken on the call.

Why did the traders cheer and make a sign?

They erupted in cheers when Skilling called the man an asshole. Afterwards they made him a sign, a play off Enron's motto "Ask Why," and the sign said "ask why asshole."

What private worry is tied to the numbers?

Someone says Jeff looked at the numbers and knew they were in a massive hole. It was the only time that speaker saw him truly worried about keeping the stock price up. He kept saying, "I don't know what the hell I'm going to do."